Rental Policy
RENTAL POLICIES – DJ : AUDIO : VIDEO : LIGHTING
Rental Day = 24 hours
Rate Listed = Daily Rate
Weekly Rate = 3x Day Rate
RENTAL RESERVATIONS
To make a rental reservation, we require the following:
FULL NAME / Organization NAME (if applicable) Phone Number and Alternate Phone Number, Valid & Current State Issued ID, Pick Up Date & Time, Return Date & Time
Payment of rental charge in full
EQUIPMENT
We guarantee our equipment 100%. All equipment is thoroughly examined and quality tested prior to and directly after each rental to ensure that your event is successful and free of unexpected problems.
All problems with equipment must be reported immediately to be considered for adjustment.
We take every precaution to prevent field failure, however, things do happen - especially with electronic equipment. We rotate our inventory to take advantage of the newest AV gear, and test each rental just before pickup or delivery. If the equipment does malfunction, our first priority is always given to day-of-event equipment failures (although these are extremely rare). When required, a replacement unit or service technician will be dispatched as soon as possible.
PAYMENT TERMS
We accept credit cards, company check / bank check and ACH transfer as forms of payments for all rentals. However, we must always have a valid credit card on file with our office. Unless you've set up payment terms with us in advance by creating a business account, all rentals MUST be paid for at the time of pick up. Payments in the form of a check must be in written from a company/business account or certified bank check. Rentals paid with a check must pre-pay and the check must clear our bank before we release any rental equipment, except where alternate payment terms have been offered for business accounts.
PICK UP / DELIVERY/ SET UP / BREAK DOWN
PICK UP: All rentals are available for pick up after 2pm on the scheduled pick up date. If you require an early checkout, please inform us when making your reservation.
RENTAL DAY = 24 Hours. All rentals must be paid for at or before the time of pick up, all contracts signed and insurance information provided.
DELIVERY: If you require delivery of your rental items, please notify us at the time of your reservation. We strongly recommend at least 3 business days notice for delivery scheduling, Rates start at $125.00 per delivery (Delivery = drop off & return) - based on location and rented equipment. Delivery DOES NOT include set up or break down and ADDITIONAL charges will apply if our team has to break down any equipment.
SET UP / BREAK DOWN: If you would like to have us set up & break down your rented equipment, please request a quote for it during the rental booking process. Arrangements for setup / breakdown must be made PRIOR to the scheduled rental date.
RENTAL RETURNS
All rentals must be returned on the agreed upon date and time. The daily rental rate is based on a 24 hour period. Two hour grace periods are accepted. Rentals returned past the grace period will be subject to late fees (25% of contracted rental rate), or additional daily rate. Rentals are NOT to be kept beyond the scheduled return time and date, without prior notice and consent.
SALES TAX
If you are tax exempt, and do not wish to be charged sales tax, we must receive your tax exempt certificate before your rental payment is processed. You may email your tax exempt certificate to: rentals@avrentalsnyc.com
HOURS OF OPERATION
NYC - M-F 9:00am - 6:00pm, Sat 10:00am - 2:00pm, Sun 10 am - 2:00 pm
RENTALS CANCELLATION POLICY
Due to the fact that all of our equipment is by reservation only, and your confirmed equipment is removed from our availability, cancelled rental orders (orders which are already paid and confirmed) are eligible for a partial refund, as follows:
- Same Day Cancellation - 25% refund of the total rental invoice
- Less Than 48 Hours Notice up to day of event - 50% refund of the total rental invoice
- More Than 48 Hours - 90% refund of the total rental invoice
CONTACT INFORMATION
rentals@avrentalsnyc.com