Frequently Asked Questions
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Can I book my reservation online?
If you already know what you're looking for, you can submit an order online by selecting the products and dates needed and adding individual items to your cart. When you check out, you'll provide your contact information - no payment is accepted at the time of checkout. After receiving your order, we'll contact you via email within 24 hours to confirm the details of your booking. Attached to that email, we'll provide an itemized quote along with a link to complete rental documents on our website via Citrix RightSignature, which is encrypted and 100% secure. When we receive your completed documents, the card submitted is charged for the rental amount on your quote and you'll be emailed a confirmation. Your order is not confirmed until the rental amount is paid in full and we have your documents on file! For last minute bookings, or if you need immediate assistance, you can reach us at here.
I need help deciding which equipment will work best for my needs, can I speak with someone to get advice and set up a quote?
Of course! We're fully staffed 7 days a week to provide assistance and technical support. We're happy to provide recommendations and create a quote for you over the phone to make sure you're getting exactly what you need.
What do I need to provide to reserve a rental? Will additional funds be authorized on my credit card for security deposit?
You will need a vaild credit card and photo ID. Some rentals may require a security deposit on your credit card. However, if a deposit is required, you will be notified at the time of booking that a deposit is required based on the replacement cost of the equipment reserved and the deposit requirement will be listed on your quote. We'll inform you in advance before authorizing any funds on your card beyond the agreed rental cost. Any funds held for deposit will be released within 24 hours after equipment is returned. You will be notified promptly if there are any issues with damaged or missing items on return that may result in any additional charges.
Do you offer insurance for accidental damage, loss, or theft of equipment?
You can purchase coverage to cover your rental equipment using their website and have a Certificate of Insurance emailed to us directly within 15 minutes. It's quick, convenient and premiums for short term policies are very reasonable on high value equipment. For certain high value items, we do require insurance - we will let you know if your rental requires it. Otherwise, you're welcome to purchase short term coverage for peace of mind.
Will you deliver the equipment and pick it up after my event?
We offer affordable delivery and pickup services within the metro NYC area. Pricing ranges from $60-$150 round-trip depending on your location. Call us and we're happy to provide you a quote for delivery or pickup. If your event is outside of the 5 boroughs, you can call and see if delivery is possible to your location- we do occasional deliveries outside of the city, depending on the circumstances of your booking. Some items are also available for nationwide shipping (speakers and subwoofers are not eligible for shipping, you are responsible for fully insured shipping cost each way and a 2-day minimum rental is required for shipped orders).
Also, if you require delivery and/or pickup, please be aware that we have set delivery hours which will be listed on your quote. If you need equipment delivered or picked up off-hours, there is an additional fee associated with off-hours labor which varies based on the requested time.
Do you offer setup, breakdown and on-site technical services?
Our team of technicians is ready to assist with any technical needs you may have, including equipment setup, tech services during your event and equipment breakdown afterwards. We can handle anything from a small informal gathering to large corporate conferences or meetings, and everything in between. Pricing varies based on your specific needs, please contact us if you'd like a quote for technical services.
My venue requires a COI (certificate of insurance) to bring in equipment from outside vendors, can you provide this?
Yes! COI is available on request. Please ask for this prior to the day of your event, these can't be processed on weekends.
My company or non-profit organization would prefer to pay by check, is this possible?
Yes, we can accept company checks and offer Net 30 terms for eligible businesses. You may still be required to complete a credit card authorization form, but we can put the form on file and accept payment by check rather than charging your card. We do not accept personal checks under any circumstances.
Where is your store located? Do you have parking available? Do you have more than one location? Can I stop in to discuss a rental or see the products available?
If you need to double park to pick up or return your rental, give us a call and we'll send someone outside to assist you! We can always offer assistance getting your order out to your vehicle if parking options are limited. You are welcome to come by for an equipment demo, to ask advice or view products, or to fill out rental documents during our store hours. For product demos, or to discuss your upcoming event in detail, we'd recommend you give us a call in advance.
Do you sell equipment?
No! We only offer equipment for rent.